Refund Policy

1. General
   UltAI Solutions provides downloadable digital products under the SMARTRUN brand.
   Due to the nature of digital content, all sales are generally considered final once the purchased product has been delivered.

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2. Refund Requests
   Refund requests may be considered on a case-by-case basis in situations such as:
   • duplicate purchases;
   • technical problems preventing access to the purchased product;
   • incorrect delivery of the purchased product.
   Each request will be reviewed individually.

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3. Non-Refundable Situations
   Refunds will generally not be provided for:
   • change of mind;
   • accidental purchases after successful delivery;
   • failure to read the product description before purchase;
   • incompatibility with software or services not listed on the product page.

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4. Contact
   If you believe you qualify for a refund, please contact us as soon as possible.
   Please include:
   • your order information;
   • a description of the issue;
   • any relevant supporting information.

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5. Payment Processing
   Payments are processed by Paddle, our Merchant of Record.
   Approved refunds are processed through Paddle in accordance with their payment procedures.

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6. Changes to This Policy
   We may update this Refund Policy from time to time.
   The latest version published on this website shall apply.